You can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.
Show all Answers
Q: Is there a deadline for checkout times?
A: Yes - cleaning rooms, condos, homes and resorts is a big job. It can take hours to make a place spic and span. Housekeepers need to start immediately upon departure. Staying late disrupts the cleaning schedule. Sorry.
Q: When is the latest Vacation Rental insurance can be purchased?
A: This insurance can be purchased up until the final trip payment is made or 30 days prior to arrival, whichever comes first.
Q: So what are Vacation Rentals?
A: That's an easy one. Any lodging unit that has a full kitchen & bath, is fully outfitted with linens and towels and usually detached bedrooms is a Vacation Rental Home. These may be apartments, cabins, condos, chalets, houses or villas. In some countries they are called Holiday-lets, Holiday homes, Holiday Villas or Gites (France.)
Q: Are housekeeper tips mandatory in Vacation Rentals?
A: Tips for housekeepers at lodging accommodations of all kinds have become the sign of considerate Guests and just plain good manners. Due to their square footage and amenities, housekeeping at Vacation Rentals is back-breaking work. Considerate Guests will leave a tip of five to ten percent of the total rent. Far less than at a restaurant, but housekeepers work far harder.
Q: What is the weather like in Hawaii?
A: In a word - paradise. That is not just a slogan. Temperatures run around 80 degree pretty much every day. A few degrees warmer or cooler depending on the time of year. We can get a tropical shower in the afternoon but they usually leave quickly. Be sure to bring your sun tan lotion.
Q: Are there Rules for Guests?
A: Yes - to keep owners, neighbors and other guests happy there are guidelines to follow. In general we ask that Guests comport themselves in quiet, safe and unselfish manner and that they treat the property and the area with respect.
Click to See Rules
Q: I've lost my logon or password. What do I do?
A: No problem. Just go to the Login Page of our website. Look for the "Forgot your Password" link. Or you can call us during business hours.
Q: How do I purchase a Travel Insurance Plan?
A: You can purchase a Vacation Rental Insurance plan directly through your vacation rental company.